Connectivity issues are common when it comes to surveillance systems like the Wyze camera. And without a doubt they are one of the most widespread problems that affect this type of device.
Although the reasons for such disabilities can vary, the solutions are quite easy to do.
I've owned a variety of Wyze cameras, from the widescreen models to the current Wyze Cam V3. And when one of them won't connect to my local network, I always turn to these tried and true solutions.
If your Wyze Cam is unable to connect to the local network, please update your camera and router/modem. Check your network settings and update your Wyze camera. If none of the steps above work, please do a factory reset of the camera.
Here are the many troubleshooting steps to try in times of connection issues.
Update Wyze Cam and router/modem
Let's start with the most basic troubleshooting step of all, refresh.
Once a device, especially ones that runs incessantly without interruptions, starts to develop slow performance and other such oddities, try restarting the device as a solution.
The update removes time inconsistencies such as bugs and system cache, giving the device new life.
A power cycle test might be just what you're looking for to get your equipment up and running again. In addition to upgrading the system, it will also drain any accumulated charges in the system that could slow down the device.
To update your camera and Wyze router/modem, follow these exact steps:
1. Disconnect all cables connected to the device. In the case of a Wyze outdoor camera, you may need to remove the camera from its mount to remove the cables.
2. Leave the devices unplugged for a few seconds, e.g. B. 30 seconds to a minute.
3. Next, press and hold the settings button on the Wyze camera for about 10 seconds. On a router/modem, press and hold the power button or another button. Repeat this step several times. This will clear all charges in the system.
4. Then plug the cables back in and turn on the device. Now look for the problem.
You can also restart the Wyze device from the Wyze app. To do this,
- In themsee application, click and open yourLive streaming for Wyze devices.
- click thatStart againoption at the bottom of the app.
Check the network and network settings
If you still have trouble connecting to the local network after restarting your router/modem, check your network attributes first.
A speed test may be enough.
You can find a variety of apps for testing your network in the App Store, or you can access one from a browser.
The speed test evaluates the strength, latency, and speed of your network. Once you complete the test, you'll get an accurate representation of all of these attributes.
If the speed or latency is abnormal, you may need to check and change various aspects of your network.
In case of real network connection problem, you can also get the ominousError 42 on your Wyze device.Users have also reported that theirWyze camera disconnects randomly.
Start by changing the wireless connection to a network with a different bandwidth.
Switch to a larger bandwidth
If you find that your network speed and latency are well above normal limits, network traffic may be responsible in most cases.
On a traditional 2.4 GHz network, once traffic exceeds the recommended limit, the network begins to slow down, with lower speeds and higher latencies.
These issues are one of the reasons people rely on the 5GHz band. Switching to the faster, wider band can also eliminate mischief.Error 90 on Wyze camerasthat occur at times of network problems.
This higher bandwidth is not limited like the 2.4 GHz band and can accommodate a wider band of users without affecting network attributes.
Follow these steps in your Wyze app to change the network on your Wyze camera.
1. In the app, click "+"Top left icon.
2. Tocaadd device.
3. Follow the instructions on the screen.
4. Once you reach the network selection stage, select that network5 GHz bandThe net.
5. Enter theclaveand confirm.
These steps apply to most Wyze devices, except the Wyze Outdoor Cam.
In the case of Wyze Cam Outdoor, you may want to remove the camera from the app first, then try adding it again.
To remove a device from the Wyze app, follow these steps in the app.
- click thatAttitudeup icon.
- Tap on 'remove device' under theDevice Settings tab.
- click thatYoption in the popup window.
Change Wi-Fi channels
WiFi channels determine the efficiency of the network and how fast and convenient the connection is.
Even when there are multiple channels to choose from, internal interference from adjacent channels makes most of them unsuitable and inadvisable.
So choosing a good WiFi channel can make or break the deal.
Follow these steps to change the Wi-Fi channels on your router.
1. Connect your router/modem to your PC using an Ethernet or USB cable.
2. Open theBrowseron your pc and enter theIP adressyour router/modem. (You can find the IP address on the bottom of the router/modem.)
3. Sign in to your portal account by typing thecredentials.When you log into the portal for the first time, the login information is also located on the bottom of the router/modem.
4. Find theWireless Channeloption, which is normally found under theadvanced settingsMenu.
4. Here you can check and change the radio channels. For him2,4 GHzband, choose the1S t, 6the, o11theCanal. To choose36the,40the, 44the, 48theKanal im Fall des 5-GHz-Bands.
5. Save your selection and exit the portal.
Reboot the router/modem. Now look for the problem.
Disable MAC filters on the network
Before your device can access the network, the router must first validate the device as registered.
And only if the router recognizes the connection as valid, the device gets access to the Internet.
However, some routers and networks employ a filter to throttle traffic once the number of connections exceeds the limit.
This filter, commonly known as a MAC filter, blocks other devices from accessing the network.
If so, you may have had this problem from the beginning of the setup process.
Fortunately, unless they are ISP-regulated filters, you can disable these filters. In such cases, please contact your Internet Service Provider for further assistance.
To disable MAC filtering on your network, follow these steps on the router portal.
1. In the router portal, search and find theMAC filteronetwork filteroptions (To find belowWireless-Einstellungsoption)
2. Next, locate theMAC addressof your Wyze device at the bottom of the device.
3. Then check the MAC address of your devices in theblacklisted/blockedunder theMAC Filter Tab.
4. If you found your device's MAC address in this list, it probably can't access the network.
5. Find aactivation buttonor any other option fordeleteMAC address filter.
6. After turning off the filter, save and exit the portal.
Reboot the router/modem and now check for the problem.
MAC filters can also be implemented on your PC through downloadable applications.
If you have such apps enabled on your PC, disable them and then check the issue.
Check the DNS settings of the network
The Domain Name System (DNS) essentially acts as a directory through which your router communicates with your ISP to facilitate Internet access.
You can find many DNS options on the Internet to improve network speed and latency characteristics, but most of them are purely fake.
Messing with DNS can cause you problems and steal your internet.
If you were going to change the DNS in the recent past, restore the default settings or those recommended by the ISP.
Follow these instructions to check and change the DNS settings on your router/modem.
1. In the router portal, open theDNS-Einstellungsoption. (Usually found underConfiguration/WAN Settingsoptions)
2. In the DNS configuration menu you will find the fields markedDNS 1/primaryyDNS 2/secondary.
3. Now enter the default DNS (DNS1: 184.108.40.206, DNS2: 220.127.116.11) or theVom ISP empfohlenes DNSthose of these tiles.
4. Save your changes and exit the portal.
Please update the router/modem and check the problem now.
Update your Wyze camera
Sometimes the problem may not be related to the Internet or your router. The fault may lie entirely with your own Wyze device.
Bugs and error files can enter the device once they detect a breach in the security walls. Eventually, these rogues will start causing trouble on your device.
Therefore, Wyze developers are always on the lookout for such security precautions and breaches and come up with fixes for such glitches and bugs quite often.
If you leave your device outdated, bugs and bugs reproduce and cause problems in your system.
Check for updates regularly and keep your Wyze device up to date to keep such intruders away from your system.
You can also opt for thoseRTSP on your Wyze camerasbut that's a bit of an exaggeration.
Follow these steps to update your Wyze device through the Wyze app.
1. Click on your in the appBillSymbol.
2. Scroll down the list of devices and look for a 'To update' next to your device name. The absence of such an option means that your device is up to date.
3. Exit the app and reopen it to check the problem.
Wyze also offers additional accessories to pair with the Wyze camera. Spotlight is one such accessory.
noProblemas con Wyze SpotlightAlso share similar Wyze camera troubleshooting steps.
Wyze Camera Factory Reset
A reset can be a bit of an extreme troubleshooting step. And it should only be attempted if all other troubleshooting steps fail.
Because factory reset will restore all system settings and files to factory default.
And, in due course, all your personal preferences and feature settings, such as AI detection settings and others.Features of Wyze Cam Plus, is also reset.
After factory reset, your device will be free from all errors, glitches, and harmful files that might have caused problems on your device.
Follow these steps to reset your Wyze Cam.
1. Start the resetWyze Camera Removalfrom the Wyze app.
2. NextRemove the MicroSDCamera map (if you have one installed).
3. Press and holdConfiguration-Flavoron your Wyze camera for about 10 seconds.
4. Wait 20-40 seconds or more to receive the voice message. (May take longer on some devices)
5. When the LED light on the camera changes from amber to blue, the reset is complete. (For Wyze cam V3, the LED will change to RED)
Now you can set up your Wyze camera as new again.
Network problems are quite common when monitoring devices. And these problems make things much more difficult, since a simple update may not be enough.
Hence the relevance of these troubleshooting steps I mentioned above.
You can also disable VPN, IP masks, and other filters enabled on your network as additional solutions.
The Wyze app can also cause problems if it is out of date. As a precaution, please uninstall and reinstall the application.
Please contact Wyze Customer Support or your ISP if none of these fixes have resolved the issue.
Frequently Asked Questions (FAQs)
How do I connect my WYZE camera to my network?
Follow these steps to connect your Wyze camera to the Internet.
1. Open the Wyze app and click on "+"icon up.
2. Tocaadd devicePossibility.
3. Follow the instructions on the screen, similar to the initial setup.
4. After a while, you will enter the network selection. Select thethe netby choice.
5. Enter the password to activate the connection.
What does the specified network name cannot be found?
The message "Cannot find the specified network name" appears if the entered password is incorrect. It may also appear if the entered SSID conflicts with the router settings. Older cameras that do not support the 5 GHz band may also generate this error message.
Is there a WYZE app for Windows 10?
Wyze does not offer a dedicated app for Windows devices. However, you can access the app through an emulator similar to Bluestacks and access the Android version of the app.
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“Cannot connect to local network.”
This can happen when the Wyze Cam is unable to acquire the IP from the router. It is most often due to an incorrect password or a special router setting. A quick troubleshooting method is to verify the password and restart your router.
Unplug the camera's USB cord, wait 5 seconds, and plug it back in. If you still get the error, you can try to deactivate any firewall settings on your device or network. Slow internet speeds can also cause these errors. Wyze Cam needs a minimum upload speed of 1-2 Mbps for SD and 4-7 Mbps for HD.Does WYZE use 2.4 or 5ghz? ›
Almost all Wyze devices must be connected to a 2.4 GHz Wi-Fi network with a WPA/WPA2 protocol. The only Wyze device that has the ability to work on a 5 GHz network is Wyze Video Doorbell Pro.What does it mean when WYZE says Cannot find specified network name? ›
Confirm that your network name is entered correctly (passwords are case sensitive). You can check the password by tapping on the eyelashes, this should show you the password entered. Check to make sure your network name doesn't have a space at the beginning or end.What does it mean when it says connected to your local network but unable to connect to the internet? ›
If your PC or laptop is the only device on your network that claims to have a connection but no actual internet access, you likely have an incorrect configuration problem, faulty drivers, WiFi adapter, DNS problems, or an issue with your IP address.What causes Wyze Cam to go offline? ›
Your particular issue is often a sign of a power issue. Cheap or long cables and low end chargers can cause it as can underpowered ones. Let us know if changing the adapter works or helps. My WYZE cam says offline on my phone but my internet is on.